Offer VERY short visits
Have residents or their family members in your community ever complained that they don’t want to pay for a 15-minute visit because there’s only a task or two to complete? When residents only need help with simple tasks like taking medications or putting on compression hose, they often ask for a short visit because they don’t want to pay for time they don’t need.
If your agency doesn’t offer very brief visits, some residents will become frustrated – and others will choose not to have community based home care services at all. Luckily, there’s an easy way to address these residents’ concerns: Simply offer very short visits.
How Short Visits Improve Client Experience
Adding short visits is a great way to increase clients’ satisfaction and your revenue.
While adding a bunch of short visits to a schedule may be profitable and convenient to clients, managing them all can be overwhelming. Traditional home care software platforms were not designed to handle the needs of community based home care services, and aren’t able to handle a large number of short visits. Without technology support, many agencies are forced to give up the lucrative opportunity these short visits represent.
Organize Short Visits with CINCH CCM
Instead of leaving money on the table and clients in the lurch, consider using CINCH CCM to manage short community based home care visits. Our platform allows agencies to customize the length of the visits they offer to their clients. Some agencies offer visit durations of 7 minutes, 15 minutes, 30 minutes and 45 minutes. Others have selected other durations such as 5 minutes, 10 minutes and 20 minutes.
Using CINCH CCM’s unique Visual Scheduling feature, agency staff can monitor and update caregiver assignments in moments from any device. They can see when caregivers are available for additional visits, easily change visit times with a simple “drag and drop” system and even get caregiver feedback on the schedule.
With the added versatility from very short visits, your clients, and your wallet, will both be very happy.